Two days, lots of inspiration—our learnings for better customer service

We just wrapped up two intensive days at a trade fair focused on customer service and sales. The event featured engaging discussions, inspiring presentations, and numerous exhibitors. AI was the central theme that shaped the entire technology-driven event. Two of our team members attended and gained valuable insights for their work at 8.2 Certification GmbH.

One of the highlights was René Jacobi's presentation, in which he impressively summed up the situation. "Even the best technology is useless if it is not supported by a customer-oriented attitude within the company. If it is used without focusing on people, it dominates processes instead of being integrated meaningfully into human workflows."

The typical Hanseatic setting, complete with containers, cranes, and a harbor, lent a local flair. Excellent food (including vegan options!) and an all-inclusive package were provided thanks to great organization. Thank you for the best coffee, the nicest conversations, and the prompt assistance from Salesforce and Placetel.

Our key takeaways:
• Human contact remains the central factor in customer service for us too.
• At the same time, we can further expand and enhance our service with new technologies.

We are constantly working to answer all your questions and further develop our service.

Are you one of our customers? If so, we are particularly interested in your perspective. What suggestions or ideas do you have to help us offer you even better service and contact in the future? In which areas would you like to see fast, 24/7 technological options, and in which areas do you need human assistance? Please send your feedback to info@8p2-certification.com or call us at +49 40 33 46 859 0.